Effective Date: 1 June 2026

1. Introduction

Welcome to The TeenAider.

The TeenAider is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our services, subscribe to our communications, or otherwise interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

The TeenAider provides coaching, mentoring, educational support, wellbeing programmes, study skills coaching, workshops, online courses, and parent support services for children, teenagers, students, and parents.

Website: www.theteenaider.ie

Email: [email protected]

Phone: 089 494 4372

3. Information We Collect

Information You Provide

We may collect:

• Name
• Email address
• Telephone number
• Billing information
• Information submitted through contact forms
• Information provided during coaching or mentoring enquiries
• Information supplied when booking appointments
• Information submitted when enrolling in courses or programmes
• Information submitted when subscribing to newsletters or free resources

Information Automatically Collected

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Date and time of visits
• Pages visited
• Referral sources
• Cookie data

4. How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide coaching and mentoring services
• Deliver online courses and educational resources
• Process bookings and payments
• Send service-related communications
• Send newsletters and marketing communications where consent has been provided
• Improve our website and services
• Meet legal and regulatory obligations
• Protect our legitimate business interests

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process personal data based on:

Consent

Where you have given clear consent, such as subscribing to a newsletter.

Contract

Where processing is necessary to provide services you have requested.

Legal Obligation

Where we are required to comply with legal or regulatory obligations.

Legitimate Interests

Where processing is necessary for operating and improving our business while respecting your rights and freedoms.

6. Children's Privacy

Our services are designed to support children, teenagers, students, and families.

Where personal information relating to a child is collected, parental or guardian consent may be required where appropriate and in accordance with Irish and European data protection legislation.

We take reasonable steps to ensure children's personal information is handled responsibly and securely.

7. Coaching and Mentoring Confidentiality

Information shared during coaching and mentoring sessions is treated with respect and confidentiality.

However, confidentiality may be limited where:

• There is a concern for the safety or wellbeing of a child or vulnerable person.
• Disclosure is required by law.
• Disclosure is necessary to protect the rights, safety, or welfare of any individual.

Where appropriate, concerns may be referred to relevant authorities in accordance with Irish safeguarding obligations.

8. Email Marketing

If you subscribe to our newsletter, free resources, webinars, workshops, or updates, we may send communications relating to:

• Parenting support
• Student wellbeing
• Study skills
• Educational resources
• Coaching programmes
• Workshops and events
• Business updates

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

9. Cookies

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Analyse website traffic
• Improve user experience
• Remember user preferences
• Support website security

You can manage cookie preferences through your browser settings.

Disabling cookies may affect certain website functions.

10. Third-Party Service Providers

We may engage trusted third-party providers to assist in delivering our services.

These may include:

• Website hosting providers
• Website developers
• Email marketing providers (such as Mailchimp)
• Payment processors (such as Stripe)
• Analytics providers (such as Google Analytics)
• Online meeting platforms (such as Zoom or Google Meet)
• Scheduling software (such as Calendly)
• Course delivery platforms
• Cloud storage providers

These providers only receive information necessary to perform their services and are required to maintain appropriate security standards.

11. Payment Security

Payments are processed through secure third-party payment providers.

The TeenAider does not store full credit card or debit card information on its systems.

Payment information is handled according to the security standards of the relevant payment processor.

12. International Data Transfers

Some service providers may store or process information outside Ireland or the European Economic Area (EEA).

Where this occurs, we take appropriate steps to ensure safeguards are in place in accordance with GDPR requirements.

13. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Maintain business records

When information is no longer required, it will be securely deleted or anonymised.

14. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Disclosure
• Alteration
• Destruction

While we strive to protect personal information, no internet transmission or storage system can be guaranteed to be completely secure.

15. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Withdraw consent at any time
• Request transfer of your information
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details below.

16. Sharing of Information

We do not sell, rent, or trade personal information.

Information may be shared only:

• With trusted service providers
• Where required by law
• To protect legal rights
• To safeguard children or vulnerable individuals where necessary

17. External Links

Our website may contain links to third-party websites, social media platforms, and external resources.

We are not responsible for the privacy practices of those external websites and encourage users to review their privacy policies.

18. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes will be posted on this page with an updated effective date.

Continued use of the website following updates constitutes acceptance of the revised policy.

19. Contact Information

If you have any questions regarding this Privacy Policy or how your information is processed, please contact:

The TeenAider

Email: [email protected]

Phone: 089 494 4372

Website: www.theteenaider.ie

20. Complaints

If you believe your personal information has been handled improperly, you have the right to lodge a complaint with:

Data Protection Commission

21 Fitzwilliam Square South

Dublin 2

D02 RD28

Ireland

Website: www.dataprotection.ie